Rights of the Client
All clients of MiCrédito have these rights:
To freely select the amount and conditions of microcredit offered by MiCrédito which best fits his/her needs and possibilities;
To receive, without any distinctions, quality service and respectful treatment;
To present claims, in a free manner, before MiCrédito and to receive a prompt and comprehensive response,
To present to CONAMI claims which were not dealt with promptly, with a negative response by MiCrédito or in cases where the user disagrees with the response provided by MiCrédito.
Contact Information for Claims and Complaints
Lucia Sanchez, Compliance and Risk Management Officer/Customer Service Officer