MiCrédito Stands Out in Client Protection and Social Impact

Julio 2025

As part of its 21st anniversary, MiCrédito Nicaragua has been internationally recognized for its commitment to responsible finance, receiving two important distinctions from MicroFinanza Rating (MFR): the Client Protection Certification – Gold Level and the Social and Environmental Rating ˢA-.

The Client Protection Certification – Gold Level represents the highest standard within the Universal Standards for Social Performance Management, established by the international microfinance community. This distinction, awarded after a thorough evaluation by the MFR Certification Committee in Milan, Italy, confirms that MiCrédito operates with strong social responsibility principles and places the client at the center of every decision.

"Achieving Gold Level reaffirms that at MiCrédito we put the client at the center of everything. Every decision aims to improve their quality of life with responsible, transparent, and close services," stated Moisés Valle, General Manager of MiCrédito Nicaragua.

The certification highlights compliance with seven fundamental client protection principles: prevention of over-indebtedness, transparency, responsible pricing, fair treatment, data protection, effective complaint resolution mechanisms, and appropriate design of financial products.

Additionally, MiCrédito Nicaragua received the Social and Environmental Rating ˢA- from MFR. This assessment evaluates institutional performance in areas such as sustainability, financial inclusion, and environmental responsibility, reflecting MiCrédito’s commitment to a development model that promotes a positive impact in the communities where it operates.

"These recognitions reflect the commitment of our team, the inspiration we receive from our clients, and the strength of an institutional model based on inclusion, responsibility, and environmental care," expressed Lyann Urbina, Social Impact Manager of MiCrédito Nicaragua.

Both distinctions reinforce MiCrédito’s commitment to its motto “21 Years of Responsible Finance,” highlighting its role in the economic and social development of Nicaraguan families.